My Brakes - Shipping and Delivery
MyBrakes works hard to get your brakes to you as quickly and efficiently as possible. We ensure your items are packaged and shipped fast. We ask that you monitor tracking on your delivery as all shipments are sent with an "Authority To Leave - ATL". This ensures that someone is home to receive the goods and if not that your delivery won't be returned to the depot. If you do require a signature delivery please ensure that you check this box at checkout or contact us urgently. You will receive a confirmation email or sms from the courier once your items have been delivered. MyBrakes takes no responsibility for any lost or stolen goods once items have been clearly dispatched from our warehouses.
GENERAL INFORMATION
Stock Items
We endeavor to have all stocked items processed, prepared and dispatched to you within 24hours (business days). An email confirmation will be sent to you once your order ships with tracking information. Please then allow for standard delivery times. Delays may occur around Christmas, Easter, and public holidays and at times with disasters natural or otherwise..
International Orders
For international orders, please allow 2-6 weeks for air/road delivery (on rare occasions, international delivery can take up to 6 weeks). International customers will be responsible for any import duties, taxes or any other import-related costs. For orders delivered within Australia, no import duties will apply.
Missed Deliveries
All local deliveries within Australia are sent using an Australia-wide transport network utilising Australia's largest freight companies. Orders are not required to be signed for by the recipient and if no one is available to receive the delivery, the items will be left by the courier at the front door of the premises. Occasionally, depending on the weight and size of the items, the courier may leave a calling card with instructions to pick up goods from a local pick-up location or depot. This is at the courier's discretion. Tracking information will be available on all orders.
Remote Locations
Please note that there are limitations with all courier networks and some remote delivery addresses will not be serviced door-to-door but with an agent. In these cases, the couriers will deliver to a local depot and the customer will be contacted to collect from there. Some remote locations such as islands can only be accessed by light aircraft or boat. If this is the case we'll be in touch with you to sort out a shipping solution for you.. For more information on which areas this includes please contact customer service via our contact form.
WAREHOUSE PICK-UP
Customers can now elect to pick up their purchase from one of our many Logistic Warehouses located in most major centers nationally. Please call us on 0458145410 to confirm stock availability in your desired warehouse location.
SAME DAY PICK UP
- If your order is processed before midday, it should be ready for collection the same day.
- If your order is processed after midday, it will be ready for collection the next day.
- In times of extreme urgency we can endeavor to have your order ready for a time that suits your schedule, please ensure you reach out to us so that we can organise this for you.
- Orders can be picked up only after you have received a text message to your mobile with the address, confirming that the order is available for pickup. Please ensure that your photo ID is with you when picking up your order.
For full information on Pick Up Instore, please see our Warehouse Pick Up page.
DELIVERY FEES
Australia
MyBrakes charges competitive national delivery fees across all product categories. In Metro areas, we can offer FREE Delivery.
Delivery Fees are calculated from your postcode either when adding to the cart or when setting your delivery address in the shopping cart.
Australia - Remote Locations
MyBrakes national courier networks cannot provide door-to-door services to some remote Australian areas. Examples include Christmas Island, Norfolk Island, Roma, Weipa, Nhulunbuy, and any area that may require light aircraft, barge, or boat to access. In these cases, surcharges may apply to the standard rates. Alternatively, couriers may provide delivery to local depots or Australia Post offices for customer collection of goods.
If you are shipping to a remote location where the above may apply, please contact Customer Service for further information.
International
International delivery fees are based on gross cart weight and destination country. To calculate shipping costs please contact us via Customer Service link with details of your address and brake requirements and we will organise a shipping quote for the delivery.
Please note that any applicable import taxes and duties will be the responsibility of the customer.
BACKORDERS
MyBrakes endeavors to ensure that all Brake Discs and Pads on the website are in stock at the time of sale. However, some items may be out of stock. Generally, all product on this website is usually available from suppliers within the time indicated.
Suppliers from time to time are not able to supply products in a timely manner, and items are placed on backorder. If there is to be a delay in getting your order processed and shipped on time, we will contact you, so that you are aware of the delay. You will be offered the opportunity to cancel your order at that time, otherwise, your order will be dispatched as soon as the items are available.
Unfortunately, we are not able to provide ETA's on back orders but will keep you up to date with the status of your backorder. Back-ordered items will be dispatched as soon as possible. If you have a back-ordered item and wish to cancel your order, please email us with your order number and cancellation request.
SPLITTING ORDERS
At times we will have to supply your order from multiple warehouses to avoid unnecessary delays in getting your order to you. You will receive multiple tracking emails for you to keep an eye on your delivery.
INTERNATIONAL ORDERS & SHIPPING RATES
We are happy to accept international orders. All international orders are shipped using international freight companies. As soon as your order is dispatched you will be notified by email. Track and trace information is available. International shipments can take 2-6 weeks for air/road delivery and may in some cases (due to customs) take up to six weeks to arrive. Customers will be responsible for any import duties, taxes or any other import related costs.
DAMAGED DELIVERIES OR INCORRECT SUPPLY
MyBrakes will rectify any products delivered damaged or faulty, or errors in supply. Please refer to our returns policy for more information.
You must contact our support team to request a Return Authority before returning the product. Once you have a Return Authority, please return any damaged or incorrectly supplied goods in the original packaging. We will authorise the items to be picked up by one of our couriers. Please note that any returns received unsolicited will be returned to customers at their cost.
Please ensure that you include a copy of the invoice or packing slip that accompanied the order. If you are unable to provide a copy of the invoice or packing slip, include a note containing your name, address, order number, contact phone number, and reason for return.
Once we have received the return we will organise the repair or replace damaged goods when possible; otherwise, we will issue a full refund for the value of the damaged item(s).
The Australian Consumer Law & Your Rights
The Australian Consumer Law protects consumers by giving them certain guaranteed rights when they buy goods and services. For example, the Law requires that goods must be free of defects, and do what they are meant to do. Services must be carried out with care and skill. These rights, which the Law says automatically apply whenever goods or services are supplied to a consumer, are called ‘Consumer Guarantees’.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure if the goods fail to be of acceptable quality. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and failure does not amount to a major failure.
Consumer Guarantees have no set time limit - depending on the price and quality of goods, consumers may be entitled to a remedy after any manufacturers' or extended warranty has expired. In that circumstance, MyBrakes recommends you contact the manufacturer's customer assistance department (for contact details of the manufacturer's customer assistance please contact us). Even though the manufacturer's warranty may have expired the manufacturer is not only best suited but is obligated to assess the nature, cause, and extent of a failure or fault if you have reason to believe there has been a breach of Consumer Guarantees. If at any time you are not satisfied with the manufacturer's remedy in relation to your statutory rights then contact us on 0458145410
for assistance.
For MyBrakes comprehensive Warranty & Refund policy guide click here.
